Customer Support

Support. Everyone should have it. We provide it.

If you hit a bump in the road while attempting to jump onto the Information Super Highway at a thinwires location, take comfort in knowing that we offer toll-free telephone support 24 hours a day, 7 days a week, 365 days a year.

Our knowledgeable and friendly support staff are trained to guide you through any technical issues you may be experiencing, getting you back on track as quickly as possible.

For users, we can help with anything from simple configuration issues to login problems.

For clients, we'll help your management or desk staff troubleshoot any issues to get things back running smoothly, or to narrow down any faults which may be causing problems. Our multi-tiered escalation process ensures that we're providing you with the most direct means to resolve your issues as efficiently and quickly as possible, with as little hassle as possible.

Thinwires also offers opttional extended replacement warranties on the hardware we provide and install, as well as service contracts for clients that are required to maintain a guaranteed uptime.